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RETURNS PERIOD
If you are not satisfied with your purchase, under the Consumer Contracts Regulations 2013, you are entitled to a full refund via the original payment method provided you notify us within 14 days of receipt that you wish to cancel your order.
You then have a further 14 days to return your item/s. Once we have received the product/s along with the original packaging, a refund will be credited to the payment card account with 14 days. Please note that it may take up to 14 days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges you may incur during the refund process.
You can return your items via post/courier to:
The House of Cream Ltd c/o Big Yellow Storage; 577-593 London Road, Camberley GU15 3JQ


FAULTY OR DAMAGED GOODS

If your product/s are faulty or damaged on receipt, do not sign for them. You have 28 days to return the goods from the date of purchase and return to our Storage facilities to receive a full refund.


RESPONSIBILITY AND LIABILITY

Once you have received your product/s you have statutory duty to take reasonable care of the items. If you decide to return the items, they remain your responsibility until they arrive safely at our Storage facilities.

We reserve the right to inspect all goods that are returned so please ensure no damage occurs to the items which includes any original packaging and labels, particularly if they form part of the goods, i.e. gift items. Upon satisfactory inspection, a full refund will be issued.

Where products are returned damaged or not in their original packaging, we reserve the right to refund you in a full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused, then we reserve the right to refuse a refund or exchange.

We do not accept liability for any items that do not reach our Storage facilities nor can we accept liability for any products that may be returned in error. We strongly advise to return any items via recorded delivery service and retain the proof of postage. Should there be substantial damage to the item/s, we reserve the right to refuse a refund or exchange.

Once we have received the item(s) and if appropriate, any packaging, a refund will be credited to the correct payment with 14 days.


RETURNS LATER THAN THE RETURNS PERIOD

If you return your items after the periods outlined above, we reserve the right not to offer you a refund in full.